A Digital Deception Cyber Fraud with an ISCCM-Associated Doctor
In today’s hyper-connected world, digital convenience often comes with unseen vulnerabilities. This case revolves around a renowned doctor from Lucknow who became a victim of an online impersonation scam. What began as a seemingly routine WhatsApp request from a trusted colleague turned into a case of digital fund theft. With CoverPrime’s prompt intervention and cyber protection plan, the professional was not only reimbursed but also protected from potential emotional and financial distress.
Case Background
On December 8, 2024, a senior medical professional associated with ISCCM received an urgent WhatsApp message from a known contact, requesting ₹15,000 via UPI due to a temporary glitch in their payment app. Without a second thought, trusting the identity of the sender, the doctor transferred the amount instantly. What followed, however, exposed the dark side of digital impersonation and fraud. Shortly after the first transaction, another request came in, this time for ₹35,000. The unusual nature of the demand raised red flags. Cross-verification with colleagues revealed a shocking truth: the colleague’s WhatsApp account had been hacked. A digital con artist was on the other end.
Support from CoverPrime
- Claim Assistance & Documentation: CoverPrime immediately guided the insured in preparing all required claim documents
- Insurance Coordination: Liaised with the cyber insurance provider to ensure the claim was filed in line with policy conditions
- Follow-up Communication: Kept the insured updated throughout the process, offering both legal and emotional support
- Speedy Resolution: Ensured timely coordination between investigation authorities and the insurer
- Full Claim Settlement: The complete amount of ₹15,000 was reimbursed without any deduction or delay
- Final Outcome: The ₹15,000 claim has been approved and settled on March 30, 2025.
Disclaimer
Names and identifying details have been altered or omitted to maintain the privacy and confidentiality of the individuals involved. This case study is intended for educational and awareness purposes only.
