The Click That Cost ₹44,000 A Lesson in Online Booking Fraud

This case brings forward a common but often overlooked cyber threat: online booking fraud. In a world where convenience is just a click away, one unsuspecting radiologist from Thane learned the hard way that not everything found through a search engine is safe. What began as a simple plan to book a peaceful retreat turned into a financial scam. But with CoverPrime in place, what could have spiraled into a dead end became a case of protection, clarity, and action.

Case Background

On May 21, 2025, a radiologist from Thane attempted to book a resort through a website found on Google. He dialed the contact number displayed and spoke with someone claiming to be the hotel manager. The person provided booking details and bank information for the payment. When the first transfer attempt failed, the caller advised making a smaller payment of ₹2,000 first, followed by the remaining ₹42,000. After both transactions were completed, the “manager” confirmed the booking and promised an email confirmation. However, no confirmation ever came, and all follow-up calls went unanswered. A deeper online search led the insured to the official hotel site, where it was revealed that no booking existed and that he had likely been defrauded by a fake site.

CoverPrime’s Support

The insured approached CoverPrime on May 22, 2025, just one day after the incident. Our support team immediately stepped in to guide him through the proper claim process. We assisted in documenting the entire event timeline, collecting payment proofs, call logs, and digital interactions. The insured was also advised on filing a formal complaint with the cybercrime authorities to support his case. Throughout the ongoing process, CoverPrime has remained actively involved, coordinating with the insurance provider, ensuring all documents are processed, and keeping the insured informed and reassured at every step. Even in cases where outcomes take time, CoverPrime ensures no professional is left feeling helpless or unheard.

Final Outcome

The insurance provider accepted the case under the cyber policy, and the claim was marked as covered. The insured has requested reimbursement for ₹44,000. While the final settlement is still in process, CoverPrime continues to push for timely closure and full financial recovery. What truly matters is that the insured is not alone and justice is in motion.

Disclaimer

All names and identifying details have been modified or withheld to protect privacy. This case study is intended purely for educational and awareness purposes within the medical and professional community.